Support
Find answers in our documentation, browse frequently asked questions, or reach out to our support team directly.
Questions about pricing, plans, upgrades, or payment issues.
Review our terms of service, privacy policy, and compliance information.
FAQ
Quick answers to the most frequently asked questions about Borderset.
Can't find what you're looking for?
Email our support teamBook a demo or contact sales to scope campuses, roles, and imports. After contract and kickoff, your team receives admin training and a staged rollout plan aligned with your school's academic calendar.
Smaller schools may go live in a few weeks; multi-campus rollouts often use phased milestones across a term. Your success plan lists dates and owners for student imports, schedule build, attendance configuration, and grade-book setup.
Contract changes follow your order form and our Refund & Cancellation Policy. Contact your account owner or support for plan adjustments — adding campuses, seats, or modules mid-term is routine.
Email support@borderset.com. We aim to respond within one business day; enterprise customers have priority routing per their agreement, with named success owners for multi-campus rollouts.
Contact Us
Our support team is here to assist you. Reach out and we'll get back to you within 24 hours on business days.
Email support@borderset.comBook a strategy call to see if we're a fit. We'll map out your AI visibility opportunity and show you exactly what's possible.